Mio Customer Service Update

As a result of our recent Free Map Update Promotion, we are experiencing higher than expected call and email volume at our Customer Service Center. If you tried to contact us on our toll free number, please try again in a few days. We are adding more Customer Service personnel and expect our wait times to decrease significantly. If you emailed us, we will respond within 48 hours.

We apologize for any inconvenience and appreciate your patience. We are working to resolve these issues as soon as possible.

The Mio North America Team.

Free Map Update Ready to Download!

The much anticipated Free Map Update is now available. Mio customers who registered for the promotion were sent an email today with a link to download the update and a product key to install the new files on their Moov devices.

If you indicated you wanted the DVD, your email has a link that lets you place your order.

Regards,
The Mio North America Team

Last week we announced there would be a delay for the Free Mio Map Update download and DVD. As promised we are letting you know that the new date for availability (download and ordering DVDs) is June 8, 2009. We appreciate your patience and please accept our apologies for any inconvenience this may have caused you.

Regards,
The Mio North America Team

Mio Free Map Update

Last month we announced that the new map download would be available May 20, 2009. Unfortunately, there will be a delay as a result of technical issues. We need to resolve these issues to make sure your experience is the best possible.

We appreciate your patience. We will advise you of the availability date via an email to those who registered for the promotion.

Regards,
The Mio North America Team

Resetting Your Moov Device to Factory Defaults

Thank you for your comment on The Mio Blog.

For quicker technical support, please click “Support” on the Mio website (http://us.mio.com/), or call Mio toll free: 1-866-646-4477.

To answer your question:

How do I reset my Mio to the factory defaults?
Click “MENU” (to main menu 1/2)
Click “>” to Main Menu 2/2
Click “Preferences” to Preferences 1/3, then Click “>” to Preferences 3/3
Click “Saved Info”, here you can Delete (Recent, Favorite, Avoid) and Restore Factory Defaults

How do I RESET “My Home” location?
If you have already Setup “HOME”, to modify it, enter the new ADDRESS first
Click “Save” after the address is verified
Click “Save as My Home”, Answer “OK” in the Caution box


Thank you

Mio Customer Support

Mio Map Update is Coming!!!

The maps in the Moov products were current for 2008 and we offered the 2009 update to keep them current for this year. The map update was scheduled for spring of 2009 and is in development now. An email will be sent to those registered for the promotion within the next couple weeks to provide more specific timing and the details on how to receive the update this coming spring. For additional comments or concerns please feel free to email Mio at mioman@mio.com